Shipping and Return Policy
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Domestic Shipping: We offer flat-rate shipping on all orders within the United Kingdom at £4.99.
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Processing Time: Please allow 2-5 business days for order processing. You'll receive an email notification with tracking information once your order has been shipped.
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Delivery Time: Estimated delivery time is 5-10 business days for orders within the UK.
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Packaging: All plants are carefully packaged to ensure they arrive in optimal condition.
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Shipping Restrictions: Due to agricultural regulations, we may have restrictions on shipping to certain locations within the UK. For more information, please contact us.
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Return Period: We offer a 14-day return period for all plants, provided they are returned in the same condition as received.
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Return Shipping: The customer is responsible for return shipping costs unless the item arrived damaged or incorrect.
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Refunds: Once we receive your returned item and it passes inspection, we will process your refund. Please allow up to 7 days for the refund to appear on your statement.
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Exchanges: We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [Your Contact Email].
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Non-Returnable Items: Customised orders are not eligible for return.
How to Initiate a Return
Contact our customer service team at [Your Contact Email] within 14 days of receiving your order to initiate a return.
We will provide you with a Return Authorization Number (RAN) and return shipping instructions.
Package the items securely and include a copy of your packing slip or order confirmation, along with the RAN.
Once the return is received and inspected, we will notify you by email about the approval or rejection of your refund.
If you have any questions about our shipping and return policy, please don't hesitate to contact us at info@boxwoodstore.com.